Skip to main content

External Data Lookup Errors and Manual Entry

· One min read
Marius Nergård
Marius Nergård
Product owner Breeze @ Sotera

External Data Lookup Errors and Manual Entry - September 27, 2026​

The External Data Lookup guide now lists the plain-language message for each way a person lookup can fail, and explains manual entry when the lookup service is down. The External Data Sources guide covers the new setting that allows manual entry.

Credential Management​

Updated Documentation:

  • External Data Lookup — The error section now has one entry per lookup failure, with the message operators see and whether manual entry can follow. A new section, When the lookup service is unavailable, covers when the Enter person data manually button appears, the 15-minute window, what happens to the order, and how redoing the lookup works. Infotorg NPR is added to the supported sources.

Domain Administration​

Updated Documentation:

  • External Data Sources — A new section, Allowing manual entry when the lookup fails, explains the setting, who can change it, what happens when it's left off or turned off later, and that it can be changed without testing the connection again. The editing steps point to the setting, and Infotorg NPR is added to the overview.