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Terms and Conditions Access Issues

Problem​

You're being redirected to the Terms and Conditions page and can't access the system, or you're having issues with Terms and Conditions acceptance.

Terms and Conditions Dashboard

Why This Happens​

You'll be redirected to the Terms and Conditions page in these situations:

  1. First-time Access

    • You've never accepted the Terms and Conditions before
    • This is required for all new users

  2. Updated Terms

    • The Terms and Conditions have been updated
    • You need to accept the new version to continue

  3. New Domain Access

    • You're accessing a different domain
    • Each domain requires separate acceptance

Solution​

If You're Seeing Terms and Conditions for the First Time​

  1. Scroll through and read the entire document
  2. Note the version number at the bottom
  3. Choose your action:
    • Click "Accept" to continue to the system
    • Click "Decline" if you don't agree (but you won't be able to use the system)

If You've Been Redirected After an Update​

  1. Review what's changed in the new version
  2. Accept the new terms to regain access
  3. You'll be automatically redirected to your original destination

If You Declined the Terms​

  1. You'll be logged out of the system
  2. To regain access:
    • Log back in
    • Review the terms again
    • Accept them to use the system

Verification​

You can verify your acceptance status:

  1. Go to your Account Details page
  2. Check:
    • Which version you've accepted
    • When you accepted it

Prevention​

To avoid access issues:

  1. Accept terms promptly when presented
  2. Review terms carefully before accepting
  3. Note that you'll need to accept updates when they occur

Common Questions​

"Why do I need to accept again?"​

  • Terms have been updated
  • You're accessing a new domain
  • Your previous acceptance wasn't recorded

"What happens if I decline?"​

  • You won't be able to access the system
  • You can return later to accept

"Can I use the system without accepting?"​

No, accepting the Terms and Conditions is mandatory for system access.

Still Having Issues?​

If you continue to experience problems:

  1. Try these steps:

    • Clear your browser cache
    • Log out and back in
    • Try a different browser

  2. Contact support with:

    • The domain you're trying to access
    • The version number you're seeing
    • Any error messages
    • Screenshots if possible

Need Help?​

Contact:

  • Your system administrator
  • Technical support
  • Your organization's legal team (for questions about the terms themselves)