Skip to main content

Troubleshooting

The Troubleshooting section helps you resolve common issues and problems you might encounter while using Breeze. This page provides an overview of available troubleshooting guides and points you to solutions for specific problems.

What is Troubleshooting?​

Troubleshooting guides provide step-by-step solutions for common issues that users may encounter. These guides help you quickly identify and resolve problems without needing to contact support, saving you time and getting you back to work faster.

Common Issue Categories:

  • Account Access: Problems logging in, password resets, and account access
  • Email Delivery: Issues with receiving emails from Breeze
  • Order Processing: Problems with checkout and order placement
  • System Access: Issues with Terms and Conditions and system access

Available Troubleshooting Guides​

Password Reset​

If you've forgotten your password or need to reset it, this guide walks you through the process step by step.

Common Scenarios:

  • Forgotten password
  • Need to change your password
  • Password reset email not received

View Password Reset Guide

Not Receiving Emails​

If you're not receiving emails from Breeze, this guide helps you and your IT team troubleshoot email delivery issues.

Common Scenarios:

  • Emails marked as sent but not received
  • Emails going to spam or quarantine
  • Email filtering blocking Breeze emails

View Email Troubleshooting Guide

Checkout Process Currently Locked​

If you're seeing an error message that the checkout process is locked, this guide explains why this happens and how to resolve it.

Common Scenarios:

  • Tenant not yet approved
  • Tenant locked due to configuration issues
  • Unable to complete checkout

View Checkout Lock Guide

Terms and Conditions Access Issues​

If you're being redirected to the Terms and Conditions page or having issues accepting terms, this guide explains what's happening and how to proceed.

Common Scenarios:

  • First-time access requiring terms acceptance
  • Updated terms requiring re-acceptance
  • Unable to proceed past terms page

View Terms and Conditions Guide

Getting Help​

If you can't find a solution to your problem in these guides, or if you need additional assistance:

  • Contact Support: Reach out to your Breeze support team for help
  • System Administrators: If you're a System Administrator, check the relevant administration sections for configuration options
  • Check Documentation: Browse other documentation sections for feature-specific help

Common Tasks​

  • Reset a forgotten password
  • Troubleshoot email delivery issues
  • Resolve checkout process locks
  • Handle Terms and Conditions access problems
  • Understand error messages and their solutions

For detailed step-by-step instructions, see the specific troubleshooting guides linked above.