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Tenant Order Lock

Tenants may be blocked from placing orders by enabling the Order Lock. This is typically used as a QA step to prevent issues with the Tenant or Card Template setup that could lead to problems with processing orders. It may also be set up to be enabled by default for new Tenants created based on the Production Site settings.

If enabled and a user tries to place an order, the following message will be displayed (translated to the user's language):

The checkout process is currently locked, and you are unable to proceed with the checkout at this time.
This is typically due to incomplete setup of your Tenant or Credential Templates, which could lead to issues with processing your order.

Please contact your system administrator to review and complete the necessary configurations.
Once the lock is removed, you will be able to finalize your order.

Thank you for your understanding.

Enable/Disable Order Lock​

Required Roles

Required roles: System Administrator

To perform the following steps, you need to have the roles listed above.

  1. Navigate to the Tenant settings page.
  2. Open the Tenant Settings tab and click on the Edit Tenant Information button.
  3. If you are a System Administrator, you will see the Tenant Order Lock button below the Tenant Name. Click it.
  4. Toggle the Tenant Order Lock switch to enable or disable the Order Lock.
  5. Click the Save button to save your changes.

If you enable the Order Lock, the Tenant will not be able to place orders until the Order Lock is disabled.